Privacy Policy

At Skills Arena, we are dedicated to safeguarding your privacy online. Our policy details our approach to privacy protection.

What Information Do We Collect?

We gather names, email addresses, physical addresses, and telephone numbers. This information is used to communicate with you regarding your orders or inquiries. We collect data through various channels, including:

• Website contact and information request forms
• Orders placed on our website
• Telephone calls
• Email correspondence
• Any other forms of communication you send us

All personal information is securely stored in our database. You can request a copy of the information we hold about you at no cost, but this must be done individually. We will not disclose any information without verifying the identity of the requester and ensuring it matches the requested information.

Rights of Individuals

Individuals have several rights regarding their personal information, including:

• The right to access their information and understand how it is processed.
• The right to withdraw consent for processing, where applicable, although we may continue processing if we have a legitimate reason (e.g., an ongoing contract).
• The right to request correction of inaccurate or incomplete information.
• The right to request erasure of their information under certain circumstances, although we may retain it if required or entitled to do so.
• The right to object to or request restriction of processing in some cases, though we may continue processing or refuse the request if justified.

For more details on these rights, please visit this link.

Your Responsibilities

You must ensure that the information you provide, or that is provided on your behalf, is accurate and up-to-date. Inform us of any changes as soon as possible.

When Do We Share Information?

We do not sell or share your personal information with third parties. Some products or services may be hosted or processed through third parties, but we ensure they agree to keep your information secure and use it only for the intended purposes.

If we suspect that your use of the site is illegal or harmful to others, we may disclose your information to the extent necessary to address such conduct.

Marketing Communications

Occasionally, we may send marketing emails to existing customers about products or services we believe may be of interest. You can unsubscribe from these emails at any time via the link at the bottom of the email. However, we may still send essential communications about product issues, updates, renewals, or responses to specific inquiries.

Security

We protect all personal and credit card information using Secure Sockets Layer (SSL) technology before transmission over the Internet. Credit card information is stored in encrypted form in a database separate from our website database, ensuring it is not connected to the Internet. Credit card transactions are secured with a digital certificate, ensuring your data is readable only by our transaction system as long as your browser shows its secure mode symbol (such as a key or closed lock).

Use of Cookies

Cookies are small files transferred to your hard drive by many websites. They help us understand your site usage and preferences, enabling a more personalized experience. You can set your browser to refuse cookies or warn you before accepting them. While you can access most parts of our site without cookies, some sections may be inaccessible if cookies are disabled.

How Do We Use Your Information?

We use your information to gain insights into website usage, such as frequently visited pages, to enhance and improve our site.