Terms and Conditions

The following user terms apply to any interaction you have with Skills Arena. This includes, but is not limited to, accessing our website, purchasing courses, using our online learning platform, or using our online study materials. These terms affect your rights and liabilities under the law. By interacting with Skills Arena in any of the listed ways, you agree to these terms and conditions.

Terms and Conditions

1. General Terms 1.1 These user terms (henceforth referred to as “terms”) constitute an agreement between Skills Arena (“we” or “us”) and the customer (“you”). 1.2 The terms apply during any interaction between you and any website, platform, or application used to access our services. By accessing our services as defined here, you agree to these terms and conditions. 1.3 We reserve the right to amend these terms at any time. The revised terms will be made available on our website. If you do not agree to the new terms, you may terminate your agreement. Continuing to use our services will be deemed acceptance of the amended terms. 1.4 Courses are provided through the Skills Arena online learning platform by professional instructors and other third parties. These terms apply only to the services provided by us and not to the course content provided by these third parties. 1.5 We are not liable for the content of courses delivered through the Skills Arena platform. Responsibility for the relevancy and accuracy of course content lies solely with the instructor.
2. Registration 2.1 You must register for an account with Skills Arena to access courses and purchase services from us. Registration requires you to provide your full name and contact information. 2.2 Any personal data shared during registration will be subject to the data protection obligations set out in our privacy policy below, according to the Data Protection Act 1998. 2.3 Upon registration, you will be required to create a password. We will not be held liable if you fail to keep your password confidential and/or disclose it to a third party. If you believe a third party is accessing your account, contact us immediately for appropriate action. 2.4 Failure to enter your correct email address during registration may result in an inability to access your purchased courses. We will not be responsible if you enter an incorrect email address, whether in error or otherwise. If you become aware of an incorrect email address entry, contact us immediately to amend the information. 2.5 When you register for an account with Skills Arena, you will be asked if you consent to being emailed promotional offers on courses or other services in the future. You may also be asked if you consent to your information being passed onto third parties who may wish to contact you about relevant services and products. You can opt out at any time by contacting us. 2.6 We reserve the right to suspend or close your account at any time if you are found to be in breach of these terms. This will prevent you from purchasing further courses or accessing any other services through us.
3. Purchase 3.1 Upon purchasing any courses or services from Skills Arena, payment will be taken immediately. A purchase will not be confirmed until you have made a payment and received confirmation via email. 3.2 At the point of purchase, you enter an agreement to abide by the terms laid out on this page. Your course will be subject to any relevant terms found herein. 3.3 The price of courses, certificates, or services you purchase from us will be clearly stated on the website or application where you make your purchase. If you are undercharged due to error or any other reason, we are not liable to supply you the course at the stated price.
4. Course Content 4.1 We make efforts to ensure course materials are of high quality, but ultimately, the responsibility for delivering the course lies with the respective instructor or organizations. Therefore, we cannot be held liable if you find the course unsatisfactory or if it fails to meet your requirements or expectations. 4.2 Should you encounter any technical issues preventing your access to course materials, including but not limited to system outages for repairs, maintenance, or upgrades of the online learning platform, we endeavor to resolve them as quickly as possible.
5. Account Termination 5.1 Should you be found to be in breach of these user terms, we reserve the right to suspend your account. 5.2 We reserve the right to refuse any further interaction with you after suspending your account, including access to further services or courses. Attempting to circumvent this right by creating a new account may result in us terminating the new account and any other interactions with you.
6. User-Generated Content 6.1 These terms apply to any situation where a user may share content through our platform, including course instructors. 6.2 We reserve the right to remove any content from our platform without warning or giving a reason. Any content that does not adhere to our standards or these terms may be removed at any time. 6.3 When sharing content through our platform, you assert that you are the original author of the content and that you own all the intellectual property rights of that content. This does not apply to any third-party videos or links included in your course materials or content that consists solely of information. 6.4 Course content provided by you for our platform is your responsibility. We will not be held liable for any content shared by you that is considered defamatory, in breach of intellectual property rights, fraudulent, in violation of privacy laws, or any other similar claims. 6.5 You agree not to provide content that actively promotes illegal activities or disseminates illegal information, promotes bigotry or hate speech of any kind against any group or individual, contains violent or sexually explicit material, promotes libelous or violent conduct, or infringes on personal privacy or intellectual property rights.
7. Our Liabilities 7.1 Skills Arena will not be held liable for any potential losses (including but not limited to business, financial, personal, or economic) due to accessing courses or other services through our platform. 7.2 Any liability in relevant cases, as explained in these user terms, is limited to the total you have paid for courses or services purchased through us. 7.3 Liability claims cannot be brought against us any later than 12 months after the initial purchase of a course or service. 7.4 Nothing in this agreement limits or excludes our liability for death or personal injury.
8. International Use 8.1 There is no guarantee that information offered within our services or courses is appropriate or applicable in locations outside of the United Kingdom. The responsibility for accessing information in other countries lies entirely with you.
9. General 9.1 These user terms are governed in accordance with the laws of England and Wales. By accepting these terms, you submit to the non-exclusive jurisdiction of the English and Welsh courts. 9.2 Skills Arena cannot be held responsible for any breach of these terms caused by circumstances beyond our control. 9.3 We reserve the right to make any changes to the content or format of our courses, services, platform, or site at any time, with no prior notice. This does not affect your rights or the agreement made at the time of purchase.
10. Cancellation and Refund 10.1 Where services are available via online access, you are entitled to cancel the access within 14 days of your purchase. However, if you choose to start the course within this period, you will lose your right to cancel. Upon cancellation, you will receive a full refund. 10.2 Purchases made from REED.co.uk: Under this policy, you may cancel your purchase of the course within 14 calendar days from the date of the purchase contract. This is called a “Cancellation Period.” Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and acknowledge that you lose your right to cancel the purchase of the course and receive any refund for it.